**Position Overview**:The Quality Engineering Manager is responsible for managing customer quality relationships and ensuring customer satisfaction through effective quality engineering processes and solutions. This role involves leading a team of quality engineers, interfacing with customers to address quality concerns, and driving continuous improvement initiatives to enhance product quality and reliability.**Responsibilities**:- **Customer Relationship Management**:- Serve as the primary point of contact for customer quality-related issues and concerns.- Establish and maintain strong relationships with key customers, understanding their quality requirements, expectations, and feedback.- **Quality Engineering Leadership**:- Lead and manage a team of customer quality engineers, providing direction, guidance, and support to achieve departmental goals and objectives.- **Quality Issue Resolution**:- Investigate and analyze customer quality issues, root causes, and corrective actions, utilizing problem-solving tools and methodologies such as 8D, 5 Whys, and fishbone.- Lead cross-functional teams to develop and implement effective corrective and preventive actions (CAPA) to address customer quality concerns.- **Continuous Improvement**:- Collaborate with engineering, manufacturing, and supply chain teams to identify opportunities for process improvement and quality enhancement.- Investigate and analyze warranty data and returned parts, root cause and corrective actions.- **Quality Metrics and Reporting**:- Establish key quality performance indicators (KPIs) and metrics to monitor and measure customer quality performance.- Prepare and present regular quality reports and performance dashboards to management and customers.**Requirements**:- Bachelor's degree in engineering or related field; advanced degree preferred.- Minimum of 7-10 years of experience in quality engineering or quality management roles, preferably in the automotive industry.- In-depth knowledge of quality management systems, methodologies, and tools, such as IATF 16949, ISO 9001, Six Sigma, APQP, PPAP, and FMEA.- Experience in customer-facing roles, with the ability to manage customer relationships.- Strong problem-solving and analytical skills.- Proficiency in Microsoft Office Suite and manufacturing software systems.- **Proficiency in Spanish and English languages (written and verbal)**Work Location: In person
