Have you ever used the self-checkout in a Wal Mart? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.
**WHAT YOU'LL BE DOING**
Be the interface between the channel, customer and the site to follow up on quality problems reported in the field, as well as interact with different areas to provide, in a timely manner, an update of action plans in response to them. Analyze, communicate and escalate systematic quality problems. Generate and communicate quality metric reports related to the client. Lead the team in the process of prevention and solution of problems in response to customer complaints.
The Quality Leader will have a direct impact on our business group, responsible for:
- Manage channel-related customer complaints through the Salesforce system, lead the problem-solving process, coordinate meetings for root cause analysis and definition / closure of corrective actions throughout the supply chain (SQA, Sustaining, manufacturing )
- Generate, Analyze and Communicate OOB results and customer complaints
- Integration of new products into production, control of concessions, as well as managing compliance with quality objectives in its business unit and proposing improvement strategies (projects, Kaizenes, MIAS)
- In Finished Product and Purchase Parts Concessions: this is the person who verifies that the information documented by the originator is correct so that the concession can be sent to the approval process. It is also responsible for determining whether the concession in question represents, high or low risk and that it is approved and implemented
- Administration and development of your work team through Human Resources processes
- Be Back up of the Quality Manager / VSM
- Collaborate in the definition and monitoring of the Quality strategy as well as define metrics and monitor VS quality.
- Participate in daily gemba meetings.
- Lead 6 Sigma projects.
- Prepare weekly reports (highlights) for the quality manager and VSM related to Quality.
- Participate in kaizen events
- Approve concessions as VS Owner
- Prepare month-end reports (Quality - Plant) (COPQ, SADR, OOB)
- Management of materials return process from Distribution Centers
- Lead productivity projects
- Quality induction
- Core Tools
**WHO WE'RE LOOKING FOR**
**Qualifications and Requirements**
- Bachelor's degree in Industrial, Mechanical, Electronic, Mechatronic Engineering or equivalent
- English level: Advanced
- Experience in:
- Desirable 3 years in system audits
- Desirable 2 years managing staff
- Desirable 2 years attending quality problems with clients
- Desirable knowledge: Root cause analysis tools (5 Whys, Ishikawa, etc.), Problem solving methodologies (8 d's, DMAIC), Statistical tools (CEP), Interpretation of geometric and plan tolerances, Staff administration, Core Tools (AMEF, APQP, MSA, PPAP), Knowledge and interpretation of the ISO - 9001 standard, Knowledge of security marks (UL, CSA, RoHS), Certification as internal auditor. Core tools.
**Personal Attributes**
- Customer Service
- Decision Making and Results
- Teamwork and Diversity
- Ethics and Transparency
- Intellectual capital
- Job Knowledge / Technical Skills
- Leadership
- Security
- CBS
**Additional job requirements**:
- Availability to travel nationally and internationally
- Schedule availability
- Availability to attend meetings outside of working hours
- Leadership
- Focus on processes
**WHAT WE'RE OFFERING**
- Competitive salaries
- Medical, dental, & life insurance
- Saving Fund
- Food voucher
- Opportunities to travel and work at our global sites
Sound interesting? Come see why we are OneCPI!
CPI is part of Crane Co., a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation, and other markets. The Company has four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Merchandising Systems. Crane has approximately 11,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).
- Crane Payment Innovations is _committed to hiring a diverse workforce. Applicants will receive consideration without regard to