.Have you ever used the self-checkout in a Wal Mart? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.Headquartered in Malvern, PA, CPI is supported by over 2,500 global associates, 7 manufacturing sites, 12 corporate offices, and 43 service branches.WHAT YOU'LL BE DOINGBe the interface between the channel, customer, and the site to follow up on quality problems reported in the field, as well as interact with different areas to provide, in a timely manner, an update of action plans in response to them. Analyze, communicate, and escalate systematic quality problems. Generate and communicate quality metric reports related to the client. Lead the team in the process of prevention and solution of problems in response to customer complaints.The Quality Leader will have a direct impact on our business group, responsible for:Manage channel-related customer complaints through the Salesforce system, lead the problem-solving process, coordinate meetings for root cause analysis and definition/closure of corrective actions throughout the supply chain (SQA, Sustaining, manufacturing).Generate, analyze, and communicate OOB results and customer complaints.Integration of new products into production, control of concessions, manage compliance with quality objectives in its business unit, and propose improvement strategies (projects, Kaizen, MIAS).In Finished Product and Purchase Parts Concessions: verify that the information documented by the originator is correct for concession approval. Determine whether the concession represents high or low risk and ensure it is approved and implemented.Administration and development of your work team through Human Resources processes.Be backup for the Quality Manager/VSM.Collaborate in defining and monitoring the Quality strategy, as well as defining metrics and monitoring VS quality.Participate in daily gemba meetings.Lead 6 Sigma projects.Prepare weekly reports for the quality manager and VSM related to Quality.Participate in kaizen events.Approve concessions as VS Owner.Prepare month-end reports (Quality - Plant) (COPQ, SADR, OOB).Manage materials return process from Distribution Centers.Lead productivity projects.Conduct quality induction.Utilize core tools.WHO WE'RE LOOKING FORQualifications and RequirementsBachelor's degree in Industrial, Mechanical, Electronic, Mechatronic Engineering or equivalent.English level: Advanced.Experience in:Desirable: 5 years in applying problem-solving methodologies.Desirable: 3 years in system audits
