Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.
In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are looking for highly motivated, performance driven individuals to be a part of our expanding team.
We do this by hiring amazing people guided by shared values who exceed customer expectations.
Our continued success depends on it!
Job Title: Product Support SpecialistDepartment: Customer Experience Product SupportFLSA: NonexemptPosition Overview: If you have a passion for helping others and thrive in a fast paced, customer centric, troubleshooting & technical support environment we would like to talk with you!
We are currently seeing self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod System.Responsibilities:- Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems.- Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.- Acts as a customer advocate to represent the customer's needs internally.- Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, and legal requirements.- Exception call handling soft skills, must posses the ability to conduct active listening while being empathetic and reassuring the customer.Required Qualifications- Associate's degree or certification from an accredited program for technical and/or clinical education required.- Minimum 1- 2 years in technical or clinical/medical based device support role.- Experience with use of electronic documentation systems required.- Experience working in a HIPAA environment highly preferred.- Ability to type 45+ WPM with a high rate of accuracy.NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely otherdays).
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