Quality Monitoring Support

Customer ServiceCall CenterGlobal company specialized in the development and commercialization of innovative solutions for diabetes management.
Its main product is the Omnipod insulin delivery system.Preform all aspects of call and documentation monitoring through a call recording system and applications; score calls accordingComplete case updates for Product Support should corrections be identified during monitoring, ensuring quality and efficiency.Utilize a computer-based application to accurately document monitoring results to support analysis of insights, and opportunities.Support Product Support Associates support through nesting and transition, ensure a smooth transition to Production.Participates in calibration sessions with Quality Manager and Product Support Management to ensure consistency in scoring and coaching.Suggest process improvements or enhancements to client monitoring programs, or internal processes and procedures.Provide monitoring and evaluation feedback to Product Support Management teams.
2+ years of Contact Center experience, with Quality Monitoring experience.Experience with data management, record keeping, and trouble shooting in the Medical Device field, or other transferable experience related to organization, technical aptitude and data management.Excellent verbal, written and interpersonal communication skills.Outstanding customer service skills and dedication to providing exceptional customer care.Must be self-motivator and self-starter.Exceptional listening and analytic skills.Salary range competitive Annual bonus Benefits in excess of the law On site