As a Customer Product Quality Manager (PQM), you will be responsible for product quality tracking and oversight for Quantum Disk Related Products. The quality oversight spans from customer support cases to supplier corrective action response. A PQM is a member of the core team on new product introduction initiatives to oversee launch readiness, set reliability specifications, and organize Out-of-Box Experience testing prior to launch. You will be the Quality and Reliability expert driving cross-functional teams to improve overall product quality on behalf of our customers. You will be an expert founded on data and metrics to establish facts. Facts will be used to influence cross-functional teams to drive the right proactive improvements on both products and processes. Ability to navigate several business systems to investigate customer issues to find root cause is a critical aspect of your function. We're looking for a self-sufficient champion to drive any necessary improvements to result in higher customer satisfaction with our products.
Responsibilities
Ownership of product quality tracking and oversight.Influences cross-functional teams to drive the right proactive improvements on both products and processes.Provides Product quality / field data analysis to drive continuous improvement.Drive to understand complex root cause analysis at both a technical level as well as a business level.Analyze customer issues for root cause identification via effective use of analytics.Manage Supplier Corrective Action Response for electro-mechanical contract manufacturer.Establishes quality and reliability standards by studying product and consumer requirements with Product Management, Engineering and Product Marketing.Initiates purges, quarantines, stop ships and drives internal system level CAPAs & customer 8Ds.Directs priorities for Failure Analysis activities when needed to find root cause on systemic issues.Investigate highly complex problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.Obtain product logs and use available tools to troubleshoot product issues.Support Contract manufacturing.
Requirements
A Bachelor's degree in Engineering, Software Engineering or a related field is required.Minimum of 5 years of experience in quality engineering.Experience with cross-functional team leadership and project management.Experience in CAPA Handling, Root Cause Analysis and Complaint Handling.Proficient in quality related tools and data analysis.Preferred experience in Power BI, Dynamics 365 and Jira.Experience with HDDs and SSD systems preferred.
Essential Functions
Communicates information and ideas so others can understand.Builds productive internal/external working relationships.Requires self-initiative and self-direction in learning activities and professional development.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to problems.Demonstrates ability to function in team environment and project a positive attitude.Ability to instruct, guide, negotiate, coordinate, analyze and organize.Ability/Documentation to travel to the United States as needed.
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