**Job Summary**
- This role is responsible for managing and leading a quality program to promote quality culture and drive quality improvements, identifying potential risks, and integrating new technologies into quality projects and programs. The role develops schedules, budgets, and resource plans, as well as manages project teams and activities to ensure adherence to established plans. The role communicates with stakeholders and collaborates with internal partners. The role emphasizes understanding project objectives, managing interdependencies, and fostering teamwork.
**Responsibilities**
- Manages and leads a program involving multiple functions and project teams to promote quality culture and drive the quality improvement process for a product or service offering.
- Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
- Manages activities of supporting project teams and internal partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
- Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
- Identifies potential risks or issues with quality project implementations and proactively drives risk communication with internal and external stakeholders.
- Collaborates with the quality project/program team members to understand lessons learned to ensure project and process improvements are captured from concept to launch.
- Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
- Provides guidance and mentoring to less-experienced staff members and contributes to their growth within the organization.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in project and program management, quality, lean six sigma, or a related field.
**Preferred Certifications**
- Project Management Professional (PMP) Certification
- Lean Six Sigma Certification
- Quality Certification
**Knowledge & Skills**
- Agile Methodology
- Automation
- Change Management
- Computer Science
- Continuous Improvement Process
- JIRA
- Kanban Principles
- Lean Manufacturing
- Milestones (Project Management)
- New Product Development
- Process Improvement
- Product Management
- Project Engineering
- Project Management
- Project Planning
- Project Schedules
- Risk Management
- Scrum (Software Development)
- Software Development
- Sprint Planning
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Impact & Scope**
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
**Complexity**
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
**Disclaimer