.**Join our team SIG as a ****QUALITY SPECIALIST**Responsible for managing the quality-related aspects of customer accounts. The Quality Specialist oversees complaint management, aseptic commissioning on new lines, customer documentation, and food safety audits. By providing dedicated support to a group of accounts, the Quality Specialist ensures effective incident follow-up, containment actions, defect delimitation, nonconforming product disposition, and root cause analysis. The Quality Specialist serves as a Single Point of Contact (SPOC) and acts as an interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and sleeve manufacturing plants. The role focuses on enhancing customer satisfaction and improving NPS (Net Promoter Score) by designing and implementing improvement plans based on customer feedback**Key job functions**- **Complaint Management**: Manage and oversee the complaint management process for QA, QC, QD and QE, ensuring timely resolution within 21 working days. Coordinate with relevant teams and complaint owners to investigate complaints, implement corrective actions, and communicate the outcomes to customers.- **Aseptic Commissioning**: Provide expertise and support in aseptic commissioning activities for new line installations. Ensure compliance with quality standards, perform assessments, and address any quality issues or concerns during the aseptic commissioning process, the aseptic trials, and customer aseptic release of the line.- **Customer Documentation**: Collaborate with customers to ensure accurate and up-to-date documentation, including quality agreements, technical specifications, and other required customer-specific documents. Food Safety Audits: Conduct food safety audits, including aseptic assessments and package integrity evaluations. Perform audits upon customer demand, charging a fee per event. Identify potential risks, recommend improvements, and ensure compliance with food safety standards.- **Stream Revenues**: Generate additional revenue streams by conducting food safety audits based on customer requests. Establish pricing and billing procedures for audit services rendered.- **KPI Monitoring**: Monitor and track key performance indicators (KPIs) related to complaint management from Global Quality Performance Indicators in Qlikview.- **Customer Satisfaction Enhancement: Enhancement**: Act as a dedicated quality representative for a group of accounts, allowing for better incident follow-up and resolution. Collaborates with initiatives for improving NPS scores led by PQR Plant.Quality Team.- **Interface and Collaboration**: Serve as a central point of contact and interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and sleeve manufacturing plants