**Join our team SIG as a **
**QUALITY SPECIALIST**
Responsible for managing the quality-related aspects of customer accounts. The Quality Specialist oversees complaint management, aseptic commissioning on new lines, customer documentation, and food safety audits. By providing dedicated support to a group of accounts, the Quality Specialist ensures effective incident follow-up, containment actions, defect delimitation, nonconforming product disposition, and root cause analysis. The Quality Specialist serves as a Single Point of Contact (SPOC) and acts as an interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and sleeve manufacturing plants. The role focuses on enhancing customer satisfaction and improving NPS (Net Promoter Score) by designing and implementing improvement plans based on customer feedback
**Key job functions**
- **Complaint Management**: Manage and oversee the complaint management process for QA, QC, QD and QE, ensuring timely resolution within 21 working days. Coordinate with relevant teams and complaint owners to investigate complaints, implement corrective actions, and communicate the outcomes to customers.
- **Aseptic Commissioning**: Provide expertise and support in aseptic commissioning activities for new line installations. Ensure compliance with quality standards, perform assessments, and address any quality issues or concerns during the aseptic commissioning process, the aseptic trials, and customer aseptic release of the line.
- **Customer Documentation**: Collaborate with customers to ensure accurate and up-to-date documentation, including quality agreements, technical specifications, and other required customer-specific documents. Food Safety Audits: Conduct food safety audits, including aseptic assessments and package integrity evaluations. Perform audits upon customer demand, charging a fee per event. Identify potential risks, recommend improvements, and ensure compliance with food safety standards.
- **Stream Revenues**: Generate additional revenue streams by conducting food safety audits based on customer requests. Establish pricing and billing procedures for audit services rendered.
- **KPI Monitoring**: Monitor and track key performance indicators (KPIs) related to complaint management from Global Quality Performance Indicators in Qlikview.
- **Customer Satisfaction Enhancement: Enhancement**: Act as a dedicated quality representative for a group of accounts, allowing for better incident follow-up and resolution. Collaborates with initiatives for improving NPS scores led by PQR Plant.Quality Team.
- **Interface and Collaboration**: Serve as a central point of contact and interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and sleeve manufacturing plants. Facilitate effective communication, coordination, and resolution of quality-related issues
- **Continuous Improvement**: Identify areas for process improvement, implement best practices, and drive continuous improvement initiatives related to quality and customer satisfaction. Collaborate with cross-functional teams to enhance overall quality performance.
**Requirements**:
- Advanced English (Must)
- Microsoft office (Excel, Power Point, Word)
- Packaging industry or aseptic manufacturing experience
- 6- 10 years of experience in the area.
- Able to travel (Must)
- Food science engineering or microbiology experience (Preferable)
**Competencies SIG**
We are looking for people who are willing to consistently achieve results, even in difficult circumstances, employees who create a climate in which everyone is motivated to do their best and help the organization achieve its goals. If you actively seek new ways to grow and be challenged, if you develop people to achieve both their professional goals and those of the organization, SIG is the place for you. To better serve our clients, our future colleagues will build strong client relationships and deliver client-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to achieve common goals. Are you a person who applies your business and market knowledge to advance the organization's goals? Are you able to create new and better ways for the organization to succeed? If the answer is yes, join us.
**Our promise**
SIG is the place for you to build something amazing. We offer competitive compensation and the opportunity to work partially from home. If you join us, you'll be part of a globally successful, international company that leads its industry in sustainability, technology and more. We see ourselves as a career launch pad, a place to develop quickly with real work, experience and real opportunities to gain skills. You will be part of a highly motivated and dynamic team, you will have opportunities for personal development, training and coaching from senior team members. If