What's the role?:
**Responsibilities**:
- Plans, performs, and implements improvement initiatives across the organization by following Lean Six Sigma framework
- Monitors project performance in cooperation with the Project Manager/Production manager/ Product Owner and ensures that preventive and corrective actions are implemented
- Identifies opportunities for improvement; unites HERE process performance & industry standard frameworks to drive prevention of Customer issues
- Accountable for project level results, personal and team goals
- Facilitation of Issue resolution per customer escalation in cooperation with the resolution team and ensures that preventive and corrective actions are implemented
- Conducts process mapping and identifies waste in process steps
- Implements gap analysis and propose solutions to improve process efficiency
- Promotes best practices for continuous improvement and provides coaching to build team members' problem-solving skills
- Facilitates risk identification and assessment activities
- Report attribute performance based on dashboards
Who are you?:
- Education: Bachelor's degree; preferably in Engineering, Business Administration, or similar
- Lean Six Sigma Certification or similar knowledge (Green Belt) preferred.
- Experience in Quality System Management and knowledge of certification standards such as ISO & ASPICE.
- Advanced Product Quality Planning (APQP) knowledge is a plus.
- 3+ years of related experience
- English language 90-100%
- Good communication skills (English and Spanish).
- Ability to work within a cross-functional team and a multi-cultural environment.
- Good negotiation and influence skills
- Strong customer focus
- Knowledge in problem solving (8D´s, Ishikawa, Pareto chart)
- Ability to effectively manage time to ensure that work is completed efficiently and on time.
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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Who are we?:
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.