**Position Objective**:
Under general guidance, the incumbent is responsible for implementation, maintenance, and oversight of Keeson's Quality Management System (QMS) standards and processes in North America to ensure products meet defined standards and requirements.
**Some responsibilities include but are not limited to**:
- Manage/Support/Maintain all relevant systems, procedures, standards & requirements as defined/outlined in the Keeson Quality Management System (QMS).
- Interface with appropriate departments and customers to ensure products are produced to the required standards.
- Develop, nurture, and maintain strong relationships with internal and external stakeholders to ensure optimal performance of QMS related objectives.
- Respond rapidly to questions from factory employees, Ergomotion and Keeson teams, customers, and management to meet production Quality Goals and customer needs; provide technical expertise as required.
- Work collaboratively, negotiate, and engage with key stakeholders to facilitate delivery and compliance with Keeson's Quality Management System.
- Undertake regular internal and process audits of the QMS.
- Pursue thorough investigation of root cause to Ensure corrective actions & preventative measure are sufficient for addressing nonconformities.
- Verify closure of non-conformities via confirmation of corrective action/preventative measure effectiveness through data collection.
- Organize and compile quality data to achieve clear, consistent, efficient processing and reporting of Quality Statistics.
- Analysis and reporting on defective warranty part 'returns' with a goal of targeting supplier reimbursement and reconciliation with Keeson and OKIN (electronics supplier).
- Liaise between customers, Ergomotion and Keeson teams regarding Quality Issues, Product Performance, requirements & standards.
- Manage the Quality Assurance process to support continuous quality improvement as necessary through audit reviews & reporting procedures
**What the successful incumbent brings**:
- Bachelor's degree in related field plus 5 years direct quality systems experience, or equivalent.
- **Fluent verbal and written language skills in English and Spanish**.
- Demonstrated ability in investigation, root cause identification, corrective action and quality improvement processes.
- Availability to work extended hours including occasional nights, weekends, and holidays.
- Willingness to travel up to 20% of time (domestic & international).
Pay: $387,000.00 - $475,477.00 per year
Ability to commute/relocate:
- Ciudad Juárez, Chih.: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- quality systems: 5 years (required)
- manufacturing: 3 years (required)
- furniture industry: 2 years (preferred)
**Language**:
- Fluent English (required)
- Fluent Spanish (required)
Work Location: In person
