**Position Objective**:
Under general guidance, will ensure maintenance of Keeson's Quality Management System (QMS) standards and processes in North America to ensure products meet defined standards and requirements.
**Some responsibilities include but are not limited to**:
- Maintain all relevant systems, procedures, standards & requirements as defined/outlined in the Keeson Quality Management System (QMS).
- Interface with appropriate departments and customers to ensure products are produced to the required standards.
- Maintain strong relationships with internal and external stakeholders to ensure optimal performance of QMS related objectives.
- Respond rapidly to questions from factory employees, Ergomotion and Keeson teams, customers, and management to meet production Quality Goals and customer needs; provide technical expertise as required.
- Work collaboratively with key stakeholders to facilitate delivery and compliance with Keeson's Quality Management System.
- Undertake internal and process audits of the QMS as directed.
- Pursue thorough investigation of root cause to Ensure corrective actions & preventative measure are sufficient for addressing nonconformities.
- Verify closure of non-conformities via confirmation of corrective action/preventative measure effectiveness through data collection.
- Organize and compile quality data to achieve clear, consistent, efficient processing and reporting of Quality Statistics.
- Liaise between customers, Ergomotion and Keeson teams regarding Quality Issues, Product Performance, requirements & standards.
- Maintain the Quality Assurance process to support continuous quality improvement as necessary through audit reviews & reporting procedures.
- Maintain quality data in an orderly, systematic, and usable form to allow for accurate, and retrievable information in a timely manner.
- Provide input into the corrective action process that includes collecting, monitoring, organizing, resolving, and providing timely feedback on quality issues.
- Maintain formalized RCCA (Root Cause Corrective Action) reporting for North America.
**What the successful incumbent brings**:
- Associate degree in related field plus 2 years quality systems experience, or equivalent, preferably in a high-volume manufacturing environment.
- **Fluent verbal and written language skills in English and Spanish**.
- Availability to work extended hours including occasional nights, weekends, and holidays.
- Willingness to travel up to 20% of time (domestic & international).
Pay: $150,000.00 - $178,000.00 per hour
**Experience**:
- quality systems: 2 years (required)
- manufacturing: 1 year (preferred)
- furniture industry: 1 year (preferred)
**Language**:
- Fluent English (required)
- Fluent Spanish (required)
Work Location: In person
