.**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**OfficeAt Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.**Location/Division Specific Information**:Medical Communications at PPD offers global opportunities in support of biopharma and biotech customers. We are a diverse and passionate team of professionals directly engaged in customer education and support to improve patient health and patients' lives.**Discover Impactful Work**:Oversees and coordinates training and/or quality programs and activities. Schedules training for new employees, identifies training gaps and develops and delivers training programs and curriculums to promote continuous improvement. Leads or performs quality reviews of MIA and MIS staff customer interactions and associated documentation and coordinates and assists with corrective action plans if needed. Ensures program compliance with corporate, departmental and client policies and procedures including SOPs and applicable health authority regulations (e.G. FDA, EMEA),as well as standard inquiry management and documentation practices. May serve as a liaison with the clients for training or quality topics.**A day in the Life**:Schedules, develops and delivers training courses and content for all staff members. Conducts product or disease state training for staff members as required.- Monitors efficiency of training and observes training sessions, trends and assesses changes in employee performance. Modifies training to increase helpful outcomes.- Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.- Conducts call and documentation review of staff member's work and monitors accuracy and completeness of information provided, including clinical content. Ensures program consistency relative to compliance with the organization and client policies/procedures.- Evaluates quality trends across the program and provides feedback to the management team. Tracks and documents Quality Events