R2P Operations Expert Tradeshift
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
MISSION
Respond/Contact Suppliers' request to obtain access to the Tradeshift invoicing platform and connect with Michelin entities by gathering information to identify the supplier from the supplier on oracle, Tradeshift platform, and onboarding report. Follow up with supplier to create their Tradeshift account, add the information in the Master File and then invite them to connect with Michelin via Tradeshift to follow up with all the S2P Invoicing flow and process with Michelin.
KEY EXPECTED ACHIEVEMENTS:
Thanks to his/her knowledge of process and local business specificity, depending on his/her perimeter:
- PERFORMANCE MANAGEMENT_
- Measure and improve process efficiency : Suppliers being on boarded in a timely manner. Paid on time, number of "on hold" invoices, SLA compliance, ticket resolution with Tradeshift Support.
- Solve process issues in order to pay suppliers on time : management of access and portal questions and troubleshooting (evolutions analysis, reminder to users, mitigation plans proposal), management of relationship with Tradeshift/Conduent, in accordance with Michelin & Conduent process ambassadors (about recurring or severe issues dealing with suppliers creation, invoices entry, electronic invoicing management and issues solving), active commitment to network meetings with operations manager in his/her perimeter.
- Promote best practices
- Propose improvements and IS solutions in his/her perimeter (including documentation and sharing with the network), together with local managers and IS support
- Deploy mitigation and progress action plans based on internal control results, local settlement of IS tools for the country
- DATA QUALITY AND PROXIMITY SUPPORT_
- Ensure first supporting level to end users of a country (training, help to use, usage rules): number of open tickets due to non appropriate use of the tools, number of calls, urgent payment solving (requests for quick payments, requests for fast tracks, claims solving on VMF...)
- Identify and address data quality issues, recurring issues (recurring issues rate), and follow-up the resolution
- Animate network, through local relays
- Depending on local procedures, centralize the needs to open tickets in connection with level 1 or 2 IS/IT support (helpdesk, IS platform)
- Coordinate end-users during incident period and synchronization with zone and central teams
PROGRESS
- Contribute to yearly goals definition within "operations", to KPIs evolution and to associated country goals
- Contribute to progress plan creation, in collaboration with central and network teams (peers from other country)
- RELEASES AND CHANGE MANAGEMENT_
- Provide accurate information about local practices and tools usage for improvement (dysfunctions requests for evolutions, quantitative data...), on request from zone P2P Operations manager
- Send local request for improvement to the zone P2P operations manager, contribute to specifications drafting if needed.
- Coordinate all needed actions to ensure right implementation of release, including involvement in tests and data update if needed.
- Ensure training and change management of users (local relays, end users, newcomers) on processes and information systems (tools and releases), in accordance to local training responsible (operational organizer of the training session),
- Maintain the training material provided by project teams in local language /propose improvements, on request of projects or zone P2P operations manager
- Update documentation on practices and tools in the scope (local procedures, operating modes )
- Contribute to change management by sharing key messages on process and/or tools evolutions.
- RISK MANAGEMENT_
- Contribute to the mapping of the risks in his/her perimter (in accordance with process/scope mapping)
- Implement of Business Continuity management methods in the country
REQUIRED QUALIFICATIONS- Bachelor´s Degree- English B2- C1- No experience required
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**Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity. In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disa
