**Company Description**:- Work smart, have fun and make an impact!_**Our purpose is to guide all companies toward a sustainable world.**EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Feel valued for your contribution.Learn more about our team and culture on EcoVadis careers page.Our Services of Engagement department engages and supports all companies to leverage EcoVadis solutions in order to foster continuous improvement of their business practices, ultimately contributing to a positive change at a global scale.Duties include:- Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintaining a high satisfaction level towards EcoVadis services to maximize retention and revenue.- Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process- Encourage customers to use all features available to them- Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers- Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts- Develop trusted advisor relationships with key account stakeholders, and executives- Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders- Prepare reports on accounts/market status- Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.As we continue to grow, you may be asked to contribute towards other tasks.**Qualifications**- More than 2 years onboarding or account management experience, ideally in a B2B environment- Passionate about excellent customer service- Organized, attentive to detail and a clear communicator- Passion for sustainability- Bachelor's degree required- Fluent in English - additional language would be a strong plus- Experience with Salesforce or CRM software preferred- Proactive attitude, including in suggesting ideas and improvements- Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes**Additional Information**- Reporting to: Manager, Rated Customer Success- Contract duration: Nov 11th, 2024 - Nov 10th, 2025 (one year contract)- Location: Mexico City (Hybrid - 4 days in office)