.Company: PrologisPrologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world's GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company's global asset portfolio to provide our customers solutions that address today's warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.Job Title:Real Estate & Customer Experience, ManagerDo you want to play a role in global commerce?As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in our industrial buildings in the Mexico City Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds.What's needed in order to do that:The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.Must be able to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.)Must be able to own and maintain strong, long-term relationships with a portfolio of customers.Dedication to delivering exceptional customer service through proactive and responsive service.Must be able to use technical tools (ex: SalesForce) to gather data/metrics and develop customer insights.Proficient in lease analysis and lease administration skills or ability to develop those skills in 6 months.Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.Strong financial reporting background to ensure budget and financial goals are met for the portfolio.Tell us if you're ready:3 to 5 years of industrial/commercial real estate experience recommended.Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team.Must possess strong interpersonal skills and an ability to develop strong relationships with customers.Experience with property transitions, portfolio acquisitions or company mergers.Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred.Provide exceptional customer experiences and have the ability to communicate with both local and corporate contacts
