Real Estate Regional Training Manager

The Call Center Training Manager for the Real Estate industry will be responsible for designing, implementing, and managing training programs for call center agents within the organization. They will work closely with senior management and other stakeholders to identify training needs, develop curricula and training materials, and deliver training to call center agents.The Call Center Training Manager will be expected to have a strong understanding of the real estate industry, as well as experience in developing and delivering training programs. They should have excellent communication and interpersonal skills, and be able to adapt to the changing needs of the organization.Responsibilities:Design and implement training programs for call center agents within the organizationIdentify training needs by working closely with senior management and other stakeholdersDevelop curricula and training materials, including presentations, handouts, and assessmentsDeliver training to call center agents, using a variety of instructional techniques and technologiesMonitor the effectiveness of training programs, and make changes as neededProvide ongoing support and guidance to call center agents to help them develop their skills and knowledgeCollaborate with other departments to ensure that training programs align with the overall goals of the organizationRequirementsQualifications:Bachelor's degree in a relevant field, such as education, training, or business5+ years of experience in developing and delivering training programs, preferably in the real estate industryStrong understanding of the real estate industry and the challenges faced by call center agentsExcellent communication and interpersonal skillsAbility to adapt to the changing needs of the organizationProficiency in instructional design and technology, including presentation software and learning management systemsExperience with adult learning principles and instructional design methodologies, such as ADDIE or Kirkpatrick.#J-18808-Ljbffr