.The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.**Responsibilities**:- Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis- Ensure successful completion of data loads and batch processing- Participate in testing activities, including the creation and execution of basic test scripts- Execute project plan task- Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements- Evaluate issues using existing procedures or similar/related experiences; recommend and implementsolutions- Exchange ideas and information in a concise and clear manner**Qualifications**:- Recently graduated up to 2 years of experience in a Technology Infrastructure role- Ability to communicate technical concepts to non-technical audience- Ability to work with virtual and in-person teams, and work under pressure or to a deadline- Effective written and verbal communication skills- Effective analytic/diagnostic skills- Willing to work in shifts**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Qualifications**:- 0-2 years of experience in a Technology Infrastructure role- Ability to communicate technical concepts to non-technical audience- Ability to work with virtual and in-person teams, and work under pressure or to a deadline- Effective written and verbal English and Spanish communication skills- Effective analytic/diagnostic skills- Basic knowledge in ITIL 4- Fluent english (must)**Education**:- Bachelor's/University degree related to a Technology Infrastructure role.**Notes**- The function requires working in a hybrid manner, 60% of the time in the office- This is a position that works under shift schedule (eleven working hours with one lunch hour, and a half day of seven working hours, with 3 and a half days of rest)- The shift schedule covers day and night hours- This job description provides a high-level review of the types of work performed. Other job duties may be assigned as needed.**Job Family Group**:Technology- **Job Family**:Infrastructure- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**
