.The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Diagnose and resolve problems through evaluative judgment, troubleshooting and analysisEnsure successful completion of data loads and batch processingParticipate in testing activities, including the creation and execution of basic test scriptsExecute project plan tasksParticipate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancementsEvaluate issues using existing procedures or similar/related experiences; recommend and implementsolutionsExchange ideas and information in a concise and clear mannerAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:0-2 years of experience in a Technology Infrastructure roleAbility to communicate technical concepts to non-technical audienceAbility to work with virtual and in-person teams, and work under pressure or to a deadlineEffective written and verbal English and Spanish communication skillsEffective analytic/diagnostic skillsBasic knowledge in ITIL 4Basic knowledge in the following subjects: Database, Open Systems, Middleware and NetworkWilling to work in shiftsEducation:Bachelor's/University degree related to a Technology Infrastructure role.Notes:The function requires working in a hybrid manner, 60% of the time in the officeThis is a position that works under shift schedule (eleven working hours with one lunch hour, and a half day of seven working hours, with 3 and a half days of rest)The shift schedule covers day and night hoursThis job description provides a high-level review of the types of work performed. Other job duties may be assigned as needed.Job Family Group: TechnologyJob Family: InfrastructureTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities