**WHO WE ARE**We are a global hospitality group created by a diverse community of people seeking human connection, authentic experiences, and a better future together. We believe that inspired individuals connected through strong communities will change the world and make it a better place. In doing so, we will help others and help protect the environment and ensure a better future for our children.**ABOUT THE ROLE**Directly supervises all Front Desk personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas generating a positive service experience.**RESPONSIBILITIES**- Teaching, communication, training skills with the team, creating a proper work environment- Knowledge of hotel property, local attractions to assist guests- Good operational coordination skills- Determine whether disputed issues have been handled appropriately through substantial knowledge of internal policies and procedures- Track employees' work performance- Maintain daily front desk operations- Facilitate guest flow- Provide coverage and relief to any area in need- Daily payment reconciliation- Ensure all guest are greeted when they enter and exit the front desk- Constantly develop innovative ways to help increase guest satisfaction- Respond to patient comment cards and share with team**REQUIREMENTS**- Follow up the guidelines, protocols and standards in accordance with what is established for each of the tasks and experiences that guest experience has- Establish an open and constant communication with the operational contact departments to successfully follow up the needs and requirements of customers- Create a pleasant atmosphere of teamwork, be in tune with all levels of the organization- Collateral support whenever necessary within a teamwork framework- Use Professional language- Strong organizational skills- Strong problem-solving skills- Effective project management and decision-making skills.- Strong verbal and written communication skills Able to respect and ensure strict confidentiality of employee and payroll data. High level of integrity and judgmentTipo de puesto: Tiempo completoSalario: Hasta $13,900.00 al mesHorario:- Turno de 8 horas
