**Descripción de la empresa**
**Descripción del empleo**
- Please note that this is not an exhaustive list of everything that Receptionist will assist with. Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
- Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check-in to Check-out. This includes but is not limited to;
- Preparing all necessary documents, such as registration cards, spa treatments, and restaurant confirmation, as well as any other item that may support efficient and timely check-in/out processes.
- Ensuring that any Guest preferences (i.e. Bespoke Options and/or Experiences, Room specifics) are recorded on the guest history page and are well introduced to the appropriate departments for follow-up.
- Escorting guests to their room, Restaurants, Spa, etc.
- Responding promptly and tactfully to any Guest complaint that may arise.
- Ensuring correct billing arrangement is provided according to Front Desk policies and procedures.
- Making sure that any irregularities and discrepancies are recorded on the departmental logbook and brought to the attention of the MOD and/or General Manager.
- Processing guest check-outs and giving guests a fond farewell.
- Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.
- Organize and maintain the Reception counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.
- Is familiar with all Etereo & Kanai Complex facilities so as to be able to address, assist and actively sell services to guests.
- Must maintain excellent relationships within the Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.
- Perform other duties as directed, developed or assigned.
**Requisitos**
- A genuine affinity for interacting meaningfully and positively with Etereo teammates.
- Self-confidence and leadership skills
- Two years' experience at a hotel
- Able to work on a flexible schedule, including weekends and holidays, according to department needs
- Drive to learn multiple computer programs and continually refine processes..
- Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing.
- Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction.
- Ability to think critically and solve problems as they arise.
- Ability to compute basic mathematical calculations.
- Ability to input and access data in a computer.
- Ability to be a clear thinker and remain calm under pressure.
- Ability to maintain the confidentiality of guest information and designated hotel data.
- Ability to work cohesively with other departments and individuals as part of a team.
- Ability to prioritize and follow up on work assignments.
**Información adicional
