**Our Immigration Law Firm is actively looking for a BILINGUAL agent with experience in customer service or reception.
****STAFFING UP** is looking for a bilingual (english/spanish) speaking customer service/reception agent.- because our immigrant community deserves nothing less.
**Requirements**:- Excellent verbal and written communication skills in English and Spanish; - Demonstrate analyticaland problem-solving skills in a fast-paced environment; - MUST maintain strong attention to detail; - Assist our clients over the phone with their requests and answer their questions; - Achieve a high level of productivity with great accuracy; - Multi-task in a fast-paced environment with competing demands; - Demonstrate flexibility and initiative regarding assignments; - Organization skills;- Ability to handle a high volume of calls with varying degrees of questions or concerns; **Responsibilities**:- Immediately contact every potential client and establish relationship with client; - Screen telephone callsbefore scheduling an attorney-client consultation; - MUST schedule appointments for potential clients through a variety of our tools; - MUST reach at least 100 calls a day; - Follow up with pendinginquiries; - Update logs and reporting systems to reflect status of all potential new clients; - Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
**Qualifications**- Speak English and Spanish with full proficiency- Excellent verbal skills- 2-3 years of customer service experience- Strong background with performance-based metrics- Resourceful and motivated to solve issues as they arise- Customer service and sales attitude- Calm under pressure- Detail-oriented- Organized- Strong ability to multi-task- Effective communicator- Be comfortable navigating multiple windows and tabs on a desktop computer.
**Schedule**:- 10:00 AM - 7:00 PM- 1 day off (to be determined)Tipo de puesto: Tiempo completoSueldo: $11,100.00 - $17,350.00 al mesHorario:- Incluye fines de semana- Turno de 8 horasPrestaciones:- Aumentos salariales- Opción a contrato indefinido- Seguro de gastos médicosPuede trasladarse/mudarse:- 34000, Durango, Dgo.
: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Lugar de trabajo: Una ubicación