Job description- UPbook Concierge Remote Desk Agent will be responsible for the following, but not limited to the following tasks.- Call Center softphone management- Run Multiple Screens and programs at the same time- High Level of Customer Service Phone Skills with maintaining a 4+ on Q&A performed daily- Scheduling Appointments in various software and for up to 50 different practices- Obtaining Client Records for New Clients- Take Rx refills Requests and submit them to Pharmacy- Call "No shows" for New Appointments- Call to fill your appointment book when spots open up- Reactivation Appointments- Live Texting Management- UPbook Support Live ChatMinimum Qualifications:- **must be fluent in the English language**:- At least six months work experience in Veterinary/ Dental/ Optometry- This will be your exclusive work and focus- Self-starter, fast learner, and reliable- must have stable internet- must be willing to adapt- must be flexible- must be able to adhere to EST zone- Must be able to pass the assessment- Have a headset and computer- need to have a VPN before being hired**HIRING PROCESS**Network TestingVoice Testing using VocarooGorilla Written TestVersant Fluency TestInterviewJob Offer**VERY IMPORTANT STEP!***- The rate is $4.00 (US) an hour- The full-time shift is 7- 9 hours/ 5-6 days a week- Concierge Elite requires working within the Eastern Time zone and billable hours will be tracked through the company's timekeeping system.- Bi-weekly payments will be made via Wise**1) May I ask you to conduct speed tests and then take a screenshot/picture so we can check the result.****3) **Please say the following script: (Say this as if you went to your local medical office, how would the front desk greet you?) It's very important to send a clear, noise-free recording, and **copy the vocaroo link(not the downloaded version).**- SCRIPT: _- Good afternoon, and thanks for calling; how can I help you today? _- Of course, we can help you with that. _- Let me just check your chart real quick and get your appointment set up._- What is your first and last name? Great! Thank you!_- What would be a good callback number for you? Wonderful Thank you!_- To confirm, I have you scheduled for Tuesday at 1:00 pm. _- Thank you so much for calling ABC Clinic today, and have a wonderful day._Pay: From $80.46 per hour**Language**:- English (preferred)
