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**Company description**The IKEA vision is to create a better everyday life for the many people.
We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.
We operate in Mexico - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region.
We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.We work towards making sustainability a natural part of our everyday work.
We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
**Job description** PURPOSE OF JOB**The Recovery process is one of the IKEA store support processes.
It includes the systems and methods for lowering costs, increasing quality perception and maximising profits.Firstly, it drives co-operation across functions and focuses on damages, sales error and quality problems thereby preventing costs to occur in the first place.Secondly, it utilises the right methods for optimising the revenue from products that would otherwise not be possible to sell.Finally, it contributes to the IKEA sustainability goals by giving products a second chance, or through sustainable divestment of products where this is not possible.I am responsible for leading, developing and managing the Recovery work in my store.I use my knowledge to work together with the other functions of the store to prevent the occurrence of unnecessary costs to assets and to give products a second chance while keeping bottom line profits and sustainability in mind.
I do this to achieve through continuous development, follow up and support of working methods, processes and tools.
**RESPONSIBILITIES OF THE JOB****Customers**- I ensure the Recovery is always a safe and secure environment for visitors and co-workers and that our property is safeguarded and I am conscious of safety at all times in our store- I am proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus.- I always look at our store through the eyes of our customers and walk the shop floor at different times throughout the opening hours, often together with my team.
I use this opportunity to interact with customers and co-workers and understand what is working and what is not.- I spent time in my department within my direct responsibilities to ensure that I understand and priorities and improvement potentials.
I take into account the perspective of the co-workers in these areas, so I can lead, motivate and support them in order to improve the shopping experience of our customers- I empower and encourage my team to take immediate action to meet the needs of our customers in As-Is and give input on how to continuously improve our meeting with them