.-POSITION:Refund and Collections Specialist----RESPONSIBLE TO:Director of Payer Relations----GRADE--:$9. $.-SUMMARY--:The primanctions of the --Refund and Collections Specialist-- are to manage all daily, weekly, and monthly tasks related to patient statements, patient notification of bad debt, assignment of payment plans, submission of bad debt to bad debt agencienancial reporting of bad debt and reconciling cash paymenom bad debt accounts. Additionally, this position is responsibr reviewing/approving all refund requesr processing through Refund Manager. This position ll-time, hourly, and non-exempt.-QUALIFICATIONS--:To perform this job successfully, an individual must be able to perform each essentinction satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentinctions.-Education/Importante empresa--:At least one year of Importante empresa with third party billing, working either in a health center or administrative office environment. At least three years of customer service-related Importante empresa required--Language/Communication--:- _ Bilingual in Spanish/English required. _--:Strong written and verbal communication skills. Strong relationship building/interpersonal skills. Must be able to maintain high standards of confidentiality and practice ethical communication.-Computer Skills--:Knowledge of Nen EHR billinctions and collections software; knowledge of Refund Manager a plus. Ability to quickly learn new technologies. Ability to pull reporom various systems and manipulate data as necessary.-Other--:Ability to organize, prioritize, and effectively schedule work assignment Strong knowledge of computerized word processing/spreadsheet programs and electronic healthcare practice management systems. Strong knowledge deral, State and payer regulations regarding medical billing compliance. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction with staom all parts and all levels of the organization.-ESSENTINCTIONS--:Manages the patient collections program. Handles patient complaints aboes and billing and decides upon the disposition of those complaints. Monitor and evaluate program effectiveness and progress and works with the Director of Payer Relations on improvements and changes. Using Nen EDI, generates and liaises with agency in charge of patient statements. Submit pastdue balances to PPRM-s collections agencies and monitors progress. Reconciles disputes and researches patient accounts. Resolves all activities with regards to bad debt in Nen. Act as a liaison with outside collection agencies and monitor their performance. Reviews and documents write offs of patient balances. Ensures that all billing and collection activities meet and adhere to Medicaid, and other insurance and state program regulations, rules and laws