.**POSITION: Refund and Collections Specialist****RESPONSIBLE TO: Director of Payer Relations****GRADE**:$19.16 - $22.25**SUMMARY**: The primary functions of the **Refund and Collections Specialist** are to manage all daily, weekly, and monthly tasks related to patient statements, patient notification of bad debt, assignment of payment plans, submission of bad debt to bad debt agencies, financial reporting of bad debt and reconciling cash payments from bad debt accounts. Additionally, this position is responsible for reviewing/approving all refund requests for processing through Refund Manager. This position is full-time, hourly, and non-exempt.**QUALIFICATIONS**:- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Education/Experience**:- At least one year of experience with third party billing, working either in a health center or administrative office environment.- At least three years of customer service-related experience required**Language/Communication**:- **_ Bilingual in Spanish/English required. _**:- Strong written and verbal communication skills.- Strong relationship building/interpersonal skills.- Must be able to maintain high standards of confidentiality and practice ethical communication.**Computer Skills**:- Knowledge of NextGen EHR billing functions and collections software; knowledge of Refund Manager a plus.- Ability to quickly learn new technologies.- Ability to pull reports from various systems and manipulate data as necessary.**Other**:- Ability to organize, prioritize, and effectively schedule work assignment- Strong knowledge of computerized word processing/spreadsheet programs and electronic healthcare practice management systems.- Strong knowledge of Federal, State and payer regulations regarding medical billing compliance.- Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction with staff from all parts and all levels of the organization.**ESSENTIAL FUNCTIONS**:- Manages the patient collections program. Handles patient complaints about fees and billing and decides upon the disposition of those complaints. Monitor and evaluate program effectiveness and progress and works with the Director of Payer Relations on improvements and changes.- Using NextGen EDI, generates and liaises with agency in charge of patient statements.- Submit past due balances to PPRM's collections agencies and monitors progress. Reconciles disputes and researches patient accounts. Resolves all activities with regards to bad debt in NextGen.- Act as a liaison with outside collection agencies and monitor their performance.- Reviews and documents write offs of patient balances