.Job Description - Regional Business Process Owner - Customer Satisfaction & Quality (0097EO)An exciting opportunity for a Regional Business Process Owner – Customer Satisfaction & Quality opened within the GSC Digital Transformation Team as we work towards standardizing our business processes across North America.Schneider Electric aims through different business transformation programs to CONVERGE together business, supply chain, and finance processes into one coherent, standardized, and simplified global set of processes/solutions with the same data model and governance. These programs include all the actions related to the reengineering of our processes through the adoption of industry standards.What will you do?Develop and maintain a deep understanding of regional business processes and identify opportunities for optimization and automation.Collaborate with cross-functional teams to identify process gaps, inefficiencies, and improvement opportunities.Act as a liaison between regional stakeholders and global process owners to ensure alignment and effective communication.Use knowledge of regional processes to collaborate with global Business Process Owners and define a global standard aligned to industry best practices.Possess in-depth knowledge of SPS requirements specific to your functional domain.Identify gaps, challenges, and business pre-requisites of global supply chain sites to optimize and secure the adoption of standard processes.Ensure completion of pre-requisites ahead of adoption of global standards.Drive the implementation of global best practices and standards within the regional operations.Animate regionally community on his/her domain - Key users.Collaborate with TITAN Transformation program to ensure technical solutions deployed are reflective of global standard business processes.How will you work?Process definition: Defining the process's mission, vision, goals, and objectives, as well as the key performance indicators (KPIs) that align with the organization's strategy.Process improvement: Identifying bottlenecks, implementing solutions, and continuously monitoring performance.Process documentation: Documentation of business processes to support standardization and best practices.Process integration: Ensuring integration with other business process owners (BPO) regionally and globally.Process Management: Monitoring and controlling the design, build, implementation, and execution of business process changes.Working conditions:Up to 50% travel, international travel may be required.Willing to work outside the standard 8-5 schedule, across various time zones.Ability to work independently in a competitive work environment.Collaboration with global process owners, regional stakeholders, and cross-functional teams.QualificationsBachelor's degree in engineering, operations management, or related field; advanced degree preferred.7+ years of work experience in Customer Satisfaction & Quality space