We are a North American Company specialized in customer service and support to our clients at an international level, we attend service projects in travel and claims to provide an optimal service to premier clients.
We operate an international scale with a focus on speed and service to our customers, we love inclusion and collaborating in the best environment for our employees.
**We hire the best talent.**
**Profile**:
- Indistinct.
- Formal Studies: Bachelor's degree or professional career completed.
- Availability to work Monday to Friday and extended shifts.
- Bilingual / Business English C1-C2.
- Availability for hybrid work.
- Availability to live in Queretaro or immediate change of residence.
- Knowledge in Coordination of work teams, customer service, Call Center, Specialized Agents.
- Office - Outlook - Computer Equipment - Excel.
- Updated CV with contact information.
**Knowledge**:
- Coordination of high performance teams of 25 to 40 service agents.
- Expertise in medical expense insurance, elite healthcare services, travel insurance, policies, reimbursement management, funders, major bank clients.
- Responsible for Customer Service Call Center area.
- Claims review and approval of payments.
- KPI control and team development.
- Coordination of travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage, etc.
- Travel interruptions and cancellations, baggage delays and similar events in general travel assistance.
- Processing and payment of policy claims.
- Elite customer service management.
- **Skills**:Speed, Ease of Speech and Communication, Customer Service, Ease of learning.
**¿What do you need to hire you?**
- Official documents in order.
- Availability to change residence or live in Querétaro MX.
- Availability for immediate hiring.
**We offer**:
- Competitive Salary + Bonus.
- Benefits Superior to the Law (Food Vouchers - Savings Fund - Superior Vacation - 30 days Christmas Bonus + SGMM + Health Memberships.
- Direct Hiring by the Company.
- Major Medical Expenses and Family Insurance + Life + Death.
- Accelerated Development Plan.
- Transportation support.
- Computer equipment and telephone line.
- Retirement Plan.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $35,000.00 - $40,000.00 al mes
Horario:
- Horario flexible
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Apoyo para estudios
- Descuentos y precios preferenciales
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Teléfono de la empresa
- Uniformes gratuitos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
- Bono mensual
Lugar de trabajo: Una ubicación
- Health insurance
