.Career Area: FinanceJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.About Cat FinancialCat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa.Job Responsibilities:Responsible for GPW (Gross Premium Written) portfolio volume growth and other KPI (Key Performance Indicator) metrics for covered Energy & Transportation (E&T) industries and Cat dealer territories.Advising Cat dealers and E&T customers on ESC (Extended Service Coverage) programs and risk management products to fit customer's needs. Assisting with ESC quotes and proposals based on evaluation of client coverage needs.Building and maintaining strong relationships with customers and dealers and resolving inquiries to achieve high satisfaction survey scores. Initiating renewal process for existing clients.Participating and presenting at dealer and industry meetings and conferences, conducting training seminars.Supporting Underwriting and Actuarial departments in developing ESC programs and products, implementing robust pricing, risk validation, enrollment and documentation processes.Manage services and activities that support the sales and profitability of the insurance products offered by CFIS.Serve as a sales representative for the CFIS assigned product lines in the assigned territory or Caterpillar division.Provide requisite support to Underwriting Department ensuring customer requirements and local market conditions are identified in order to meet critical customer requirements as well as ROE objectives when developing programs and coverage.Establish and manage metric-based processes and reporting to enable effective measurement and management of each program.Provide reports to HQ management on customer satisfaction and engagement, financial results, market penetration and sales forecasting.Foster relationships with Cat Divisions (i.E. FPD, Product Groups and Marketing Profit Centers) that will lead to "packaging" or "encoding" of CFIS products in the sale and lease of equipment
