.Regional Operations Manager – Travel Services for Ground Transportation & Tours and AttractionsThis role was developed to support the Travel Ancillary Services in implementing its goals & objectives.
The manager will be responsible for assisting with ground transportation logistics and services within and between the 16 FIFA World Cup 26' Host Cities within USA, Mexico, and Canada.
This is a high-pressure role that requires strategic planning, strong leadership, and the ability to manage complex logistics on a large scale.Playing a critical role in providing a superior guest experience for a seamless and enjoyable World Cup, he/she will be responsible for moving significant quantities of people between cities and countries in a timely manner to ensure safety and on-time delivery.
It is also envisioned that this role will encompass the operational delivery of specific airport transfers, excursions, and tours where required.The position will be based in our corporate headquarters in Miami, FL and report to the Senior Manager, Logistics and Ground Transportation.
The ideal candidate has a flexible mind-set, handles the unknown and thrives in a more ambiguous and fluid environment.
High attention to detail, drives for efficiency and effectiveness, critical thinking and has strong and demonstrated problem-solving skills.
He/she will have deep experience in travel/tourism specifically in ground transportation of large groups of people.Duties & Responsibilities:Assisting strategies for the ground transportation services and products to enhance the guest experience, improve efficiency, and ensure compliance with all relevant regulations and standards.Ensure proper service level agreements are in place with 3rd party vendors covering all pre-boarding ground services throughout the Americas and the 16 FIFA Host Cities.Ensure that all reasonable and appropriate safety processes and provisions are either met or surpassed by our own and the 3rd party activities through proper services agreements and approved policies.Assist with the audit process of the vehicle selection.Assist with the management of the fleet vehicle inventories required by Agents and Customer bookings.Serve as primary point of contact for transportation-related inquiries within the region.Oversee the day-to-day operations and assist where necessary with the delivery of service quality in all 16 Host Cities within the USA, Mexico, and Canada.Liaison for data reporting and database management of the ground transportation and tours/attractions of the Tour Operating System.Identify potential risk and develop contingency plans to mitigate disruptions to transportation services.Act as regional lead in the event of transportation-related incidents or emergencies.Establish and follow operational project plans.Lead the respective project teams during preparation, on-site operation, and reconciliation phases of each project