.Regional Team Lead Network & Identity Operation & EngineeringRegional Team Lead Network & Identity Operation & EngineeringEnergy at the service of Mexico.ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015.Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up of Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal.Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development.PURPOSE OF THE POSITIONWe are seeking an experienced and proactive Regional Team Lead to manage our team of experts and First Level Escalation Engineers. This position plays a crucial role in ensuring seamless IT support across various time zones as part of our follow-the-sun model. As a Regional Team Lead, you will oversee the team's performance, provide guidance and support, and ensure effective communication and reporting to stakeholders.Global Business Support IT Service LineNetwork & Cybersecurity divisionRESPONSABILITIES AND JOB FUNCTIONSTeam Management: Lead and mentor a team of Experts and First Level Escalation Engineers, ensuring high performance and professional development. Conduct regular team meetings, performance reviews, and provide constructive feedback.Incident Management: Supervise the resolution of incident tickets and requests related to:Network: WAN / SD-WAN, LAN, Wi-Fi, DNS / DHCP, security (firewall, load balancer), monitoring tooling (Spectrum, Cacti, Syslog,…)Identity & Access: OKTA, Active Directory, CyberArk, and Saviynt. Ensure adherence to SLAs and maintain high standards of service.Collaboration: Foster a collaborative environment within the team, with other Local & regional teams, as well as with global teams (NOC, Identity & Access Operations). Ensure smooth handovers and continuity of support across different time zones.Reporting: Prepare and deliver regular reports on team performance, incident resolution times, and other key metrics to internal and external stakeholders. Maintain transparency and accountability.Stakeholder Communication: Serve as the primary point of contact for stakeholders, addressing concerns and ensuring satisfaction with IT support services.Process Improvement: Identify and implement improvements to support processes. Encourage a culture of continuous improvement and innovation within the team.Resource Allocation: Manage team resources effectively to ensure coverage and balance workloads. Coordinate with other regional leads to optimize support across all time zones