.Calypso Technology and Axiom SL have merged to form a new company, Adenza.Play00:00- 01:07MuteEnter fullscreenPlayDivision OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.Team and Role Overview**Responsibilities**:Produce creative solutions to client requirements and problems, and make functional and technical enhancements to resolve customer problemsHelp client to interpret regulatory requirements, and map their internal data to required mapping requirement logicFind alternative solutions for software defects and propose technical enhancements to resolve customer problems and configure environments whenever requiredParticipate in the evaluation of technical enhancements and effectively document technical issuesWrite and maintain documentation to describe developments, logic, coding, testing, changes, and correctionsDrive product upgrade delivery planning with clients. Work collaboratively with clients and internal teams to provide insight on regulatory/internal axiom release timelines to help clients manage the solution upgrade deployment and testing timelinesUnderstand, analyze, plan, create, test, and deliver new custom reports as per client requestParticipate in the creation of new automated regression testing solutions in AxiomSL's ControllerView® platform to improve customer satisfaction and product upgrade effectiveness/efficiencyCreate, test, and deliver hotfixes. Request product fixes from the internal product teamMaintain ownership/accountability for open tickets. Track progress and effort required for each product upgrade and change request on Jira/Service Desk portal. Keep tickets updated with test evidence and artifacts.Provide weekly updates to managementEnsure assigned tasks are moving forward through the process flow and escalate issues to management when necessarySkills And RequirementsB.S
