**Description**:Gordian Staffing, A New Way of HR.Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City. We are currently looking for a Bookkeeper to help us support one of our customers.About our customer:We grew steadily in a very competitive marketplace by providing top-notch service, attention to detail, and a willingness to do what it takes for our clients. This includes hands-on involvement by our principals. Over the years, we've added new innovative systems and technology. We've streamlined and simplified the process of property management so that our associations can thrive.Job activities:- Processes heavy phone call volume of customer account inquiries and concerns- Respond to written account inquiries and requests- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.- De-escalate situations involving dissatisfied customers, offering patient assistance and support- Guide callers through troubleshooting, navigating the online web portal- Follow up on billing issues- Written and oral- Process returned items- Process account adjustments- Other duties as assigned.Schedule: M to F 10:00 to 19:00 CSTWe offer:- Competitive Salary (According to experience).- Remote Work.- Work Stability.- Computer equipment.- Christmas bonus of 30 days (Aguinaldo).- 12 vacation days after the first year.- IMSS.- Major medical insurance since day 1.After the 3-month probation contract, we add:- Minor medical insurance (Clinic may vary according to your city).- Food vouchers (10% of the gross salary).- Restaurant tickets ($2,000 pesos).- Saving fund (8% of the gross salary).**Requirements**:- Around 2 to 3 years of experience within a call center in collection or billing campaigns for American customers.- Strong communication skills in writing and speaking in English.- Abilities to explain customer statements/account ledger to non-financial people.- Tech Savvy.- Basic Excel.