**JOB DESCRIPTION****JOB TITLE**- Telephone Service Representative**WHAT IS THE PRIMARY WORK LOCATION OPTION?**- Remote**REQUIREMENTS/QUALIFICATIONS**:Always Answer is offering contract Work From Home positions. We are a 24/7 Messaging Service (No Outbound/No Selling) looking to fill full-time positions on our 2:30pm - 11pm CST evening shift for our Dallas, Texas location.Must be able to work weekends and US Holidays. Our next training class is scheduled to start on January 7th 2025.- Must Speak English- Must be located in Mexico- Pay is direct deposited. Your bank must be able to accept international deposits.- CSR Experience - Preferred but not required- WFH Experience - Preferred but not required- Strong attention to detail- Customer service driven- Minimum typing speed of 30 words per minute- Able to communicate with clients in a professional manner- Positive attitude- Drug free- Professional phone etiquette- Exceptional attendance- Good data entry skills**WORK FROM HOME REQUIREMENTS****Windows Machines**:- A supported version of Windows 11 Pro- 16GB of RAM- CPU speed of 2.5 gigahertz and Quad (4) core processor or higher**Mac Machines**:- Supported versions of macOS with all updates.- Minimum 16 Gigabytes of RAM with an M series Chip**All Setups**:- Must have a work profile for work purposes only.- You should be the ONLY person that has access to the work profile.- Must use full-sized keyboard & mouse- 2 Monitors for Dual screen support- Both monitors should be 19" each- Widescreen monitors are now recommended due to the enhanced appearance of our software system.- Must have an internet connection that allows you to connect via ethernet cable to the modem.- Dedicated internet speeds must be a minimum of 7 mbps download/ 3 mbps upload- Wi-Fi is not acceptable- Satellite is not acceptable- NO data caps- Must maintain anti-virus protection- Free options are allowed- Windows defender is not allowed- You must have a webcam. Used for:- Meetings- Training- Monitoring & Quality Control- Must have a noise canceling headset- The internet connection will be used for connecting to a voice line.**SHIFT**- Varies depending on call volume- MUST be able to work flexible hours & days which include holidays & weekends.*****Pay**: $6.25 per hour USD ($.25 increase after 90 days)- Pay is direct deposited. Your bank must be able to accept international deposits.**Benefits**:- Paid time off available after the first 90 days- US Holidays paid at 1.5X- Referral ProgramWork Location: RemoteExpected Start Date: 07/01/2025