Remote Collections Agent

We are a top US & Canada SEO digital advertising agency, having served 70 000 customers over 15 years. We help local businesses grow their market presence through local SEO and multiple other customized strategies, including website design and development, social media marketing, and content creation.**Function**- based customer outreach to connect with customers and collect past due balances while focusing on account retention through reselling the value, issue resolution, and proper expectation setting.**Scope**Responsible for collecting past due payments, resolve customer issues and ensure that accounts are set to auto-billReselling the value of the campaignAdhere to all Inbound, Outbound, Voice, and Non-voice process**Minimum Skill Requirements**- Minimum of High School Diploma or equivalent work experience.- Minimum 1 year experience in high volume call center role- Minimum 1 year experience in collections role- Proven ability to interact with empathy while driving results- Excellent problem-solving skills.- Negotiation skills- Excellent communications skills in English- Passionate about consumers and the technologies that serve them.- Strong attention to detail and a desire to make a difference.**We offer**:- Monday to Friday schedule- Fully remote job- Full law benefits- Weekly Pay + bonus- Paid training- Growth opportunities**Salary**: From $19,400.00 per monthWork Location: Remote**Salary**: $18,000.00 - $19,400.00 per monthWork Location: Hybrid remote in 44970, Guadalajara, Jal.