.**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. _****Job Title**:**Remote Customer Account Manager **(100% Work From Home)****Location**:Remote from Latin America**Position Type**:Full-time**Salary**: $3,000/month + bonusesThis is a contractor position offering a competitive base salary complemented by an attractive commission structure for successful customer ascensions. Please note that this role does not include benefits, but provides a high degree of independence and the opportunity to make a significant impact in a fast-growing startup.**Schedule**:Monday to Friday 9AM to 5PM EST**Job Overview****Key Responsibilities**:- **Onboarding Calls**:- **Conduct onboarding calls with new customers to ensure a smooth transition and understanding of their products and services.**- **Provide personalized assistance and guidance to new customers to facilitate their integration into their platform.**- **Free Trial Promotion**:- **Proactively reach out to potential customers to promote free trial offers.**- **Persuasively communicate the value proposition of their products and services to encourage sign-ups for free trials.**- Mapping User Engagement:- Identify and engage with existing users to understand their needs and preferences.- Encourage users to participate in discovery calls to explore additional features and benefits of their offerings.- Follow-up with Existing Customers:- Maintain regular communication with existing customers to ensure satisfaction and address any concerns or inquiries they may have.- Provide ongoing support and assistance to customers to foster long-term relationships and loyalty.- Ascend Performance People to Agency and Insights:- Identify high-performing customers and explore opportunities to upsell premium services such as Agency and Insights packages.- Develop targeted sales pitches and presentations to highlight the benefits of upgrading to higher-tier services.- Collaborate with the sales team to implement strategies for effectively converting performance-oriented customers to Agency and Insights packages.**Must Have Requirements**:- Proven experience in customer service, sales, and digital marketing roles.- Strong communication and interpersonal skills.- Self starter, with ability to effectively manage multiple tasks and prioritize responsibilities.- Process driven and enjoys creating, refining, and executing processes on a daily basis- Proficiency in digital marketing tools and platforms.- Adaptability and ability to be flexible as it relates to the customer needs and profiles- Experience with CRM software is preferred