Remote - Customer Service Agent For Billing

**Description**:Gordian Staffing, A New Way of HR.Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.About our client: Has fast become an industry leader in each region the company operates, with more than 2,000 employees based in seven offices across Florida and the Bahamas. From upscale high-rises to stately HOAs and garden-style apartments, and luxury motorcoach communities, we take pride in the diversity of properties we serve and our ability to meet the unique needs of more than 80,000 units.The main activities for this position are:- Review and interpret resident account ledgers.- Review delinquent homeowner accounts and turn over those that qualify for collections.- Work with third-party attorney offices to coordinate payments.- Search titles and land records as needed to correct ownership discrepancies- Establish payment plans with residents as approved by the Client or Attorney.- Send letters and charge fees.- Miscellaneous administrative tasks.- De-escalate billing and collection issues.Schedule: M-F 8:00 to 17:00 CSTDaylight saving: 7:00 to 16:00 CST MEXWe offer:- Christmas bonus of 30 days (Aguinaldo)- Vacation according to law- IMSS- Major medical insurance since day 1After 3 month probationary contract, we add:- Minor medical insurance (Clinic may vary according to the city you are from)- Food vouchers- Saving fund- Restaurant tickets**Requirements**:- Excellent Communication and Customer Service Skills.- 2 years of experience with a similar position.- Great attention to detail- Excellent writing skills.- Strong administrative skills.- Attention to detail.