Remote Desktop Support

Job DescriptionRoles and Responsibilities:The Desktop Support Specialist (DSS) is, on a day-to-day basis, responsible for supporting hardware and software for all corporate and remote employees. The scope of hardware support includes laptops, desktops, printers, cell phones, IP telephony, and other misc. IT related equipment. Software support includes but is not limited to, Windows Operating Systems, Mac environments, Microsoft Office products, local databases, and various ISI corporate business applications.On a day-to-day basis, the Desktop Support Specialist will:Respond to requests for IT assistance directly from corporate and field users, or as escalated from Service Desk supportTroubleshoot and resolve escalated issues from the Service DeskProvide Tech:Bar supportAssist with call support as dictated by volume or needProvide immediate support for high priority escalations (phone / in person / video conf.)Provide onsite support at customer locationsManage IT request tickets in a Service Management System as assigned in compliance with IT department processesCreate and / or edit knowledge articles based on support resolutionsInstall business supported applications using IT software distribution technologiesProvide guidance and assist Service Desk staff with troubleshooting ideologyResolve identified security issues as required#J-18808-Ljbffr