Our client represents the connected world, offering innovative and customer- Centric information technology experiences, enabling Enterprises,, and Society to Rise-.They are a USD billion company with 6,0- professionals across 90 countries, helping global customers, includirtune companies. Thcus on leveraging n Generation technologies, including G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Int*eligence, and more, on enabling end- To- End digital transformatir global customers.Our client is one of tstest- Growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the - Global Most sustainable corporations in the World by Corporate Knights.We are currently searchir a Remote Genesys Cloud: ResponsibilitiesIdentify and troubleshoot software, hardware, and network issues related toGenesysCloud CX.Collaborate with the development team to resolve technical issues and implement software updates.Train new users onGenesysCloud CX software and provide ongoing support to existing users.Monitor the performance ofGenesysCloud CX software and proactively identify and address potential issues.Work closely with other IT team members to ensure the overall health and stability of the system.Maintain up- To- Date documentation onGenesysCloud CX software and related processes.Participate in on- Call rotations to provide /7 suppor critical issues.Keep up- To- Date with the latest industry trends and best practices inGenesysCloud CX software support. RequirementsBachelor's degree in Computer Science, Information Technology, or.At least years of Confidential in technical support or a similar role.Strong technical knowledge ofGenesysCloud CX software, including its architecture and integration with other systems.Excellent communication and interpersonal skills.Strong problem- Olving skills and ability to work under pressure.Confidential with network and system administration.Familiarity with cloud computing platforms such as AWS or Azure is a plus.Confidential with VoIP, SIP, and/or WebRTC protocols is a plus. LanguagesAdvanced Oral English.Native Spanish. Note:Fully remote- Winning employer. Explore all our job openings