**Job description**
Bay Property Management Group, LLC is seeking an experienced property manager to join our growing team. This individual will be responsible for a portfolio of 150-175 doors, including single family homes, townhomes, and condos. These doors are located in the Baltimore, Maryland market. This is a primarily customer-service oriented role and will require liaising with tenants, property owners, and other constituents. You will not manage any staff for this role.
**Property Management Experience REQUIRED**
**About the Company**
Bay Property Management Group (BMG) is one of the fastest growing and highly reviewed property management companies in the Mid-Atlantic. We are currently managing over $600 million dollars' worth of property, have over 5,300 doors under management, and have 140+ staff members. BMG has a friendly and connected team, where hard work and dedication are rewarded. Come join our team and understand why a career in property management is right for you.
**What You Do All Day**
- Manage all aspects of an assigned property portfolio of approximately 150-175 doors.
- Communicate effectively between and on behalf of multiple constituents, including property owners, tenants, regulatory bodies, vendors, staff members and others.
- Manage all work order submissions from tenants in AppFolio, assigning technicians and contractors as appropriate.
- Troubleshoot issues and work orders on behalf of tenants and owners
- Schedule service with maintenance technicians or vendors and follow up to ensure quality of work and completion.
- Approving invoices for maintenance work accurately and in a timely manner, based on provided funds from property owner.
- Maintain low delinquency and budget for property.
- Work collaboratively with multiple constituents to resolve and de-escalate potential issues that may occur.
- Lead and coordinate the turn process for properties that are vacant and being prepared for new tenants, including cleaning, maintenance, compliance, and property preparation.
- Ensure that all properties in assigned portfolio meet all the requisite codes and compliance for the location, included lead certifications, property registration, rental licenses, and other required certifications.
- Complete administrative tasks related to tracking and documenting work.
- Process move outs for security deposit reimbursement.
- Active involvement in lease renewal process.
**Required Knowledge, Skills, and Abilities**
- High school diploma
- Impeccable customer service skills
- Previous experience as a property manager is preferred, but not required.
- Ability to read and write professionally in English
- Knowledge of Microsoft Office Suite, especially Outlook and Excel
- Ability to read and create spreadsheets
- Able to problem solve independently and think quickly
- Able to handle tense and emotional customers professionally
- Ability to handle multiple responsibilities and tasks simultaneously
- Knowledge of basic home repair and maintenance issues, such as filter changes, appliances, seasonal cleaning, and other typical issues.
- Time management skills
**Salary**:$10 per hour
Pay: $167.00 per hour
COVID-19 considerations:
N/A
Application Question(s):
- Is your spoken and written English at excellent professional level?
- Are you 100% comfortable working remotely?
- Is your resume submitted in English? If not, we are unable to proceed.
- Are you able to pass a background check?
**Experience**:
- Property Management: 1 year (required)
- AppFolio: 1 year (preferred)
Work Location: In person