.Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise?.They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ?2021 Global 100 Most sustainable corporations in the World by Corporate Knights.We are currently searching for a Services Desk Support (SL2): ResponsibilitiesBe an advocate of cohesion, simplicity, and end to end customer & client value focus.Responsible for the ongoing management of existing development and related pre-production environments for multiple, complex solutions, setting priorities and expectations with regards to delivery timing, resource requirements and monitoring outcomesaspects of the assessment, analysis, planning and design of release packages, including assessment of risk and delivery of post release reviewsEvaluates risks to integrity of infrastructure inherent in proposed implementations, reviews effectiveness of change implementations and incorporates improvements to organisational changeContributes to business cases and ROM estimates for multiple, complex projects and performs financial management functions including monthly forecasting, annual budgeting, reviewing and approving invoices and identifying cost savingsRun operational support service providers to assure internal and external providers are meeting service level agreements and performance metricsDevelops long-term, trusted relationships with senior partners to gain an in-depth understanding of products, services and key business processes and utilized deep business knowledge to oversees activities of multiple teams to provide project engineering work in alignment with business requirementsRequirementsLevel 3 Support the Service Delivery function to deliver standardized, reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients.Responsible for the running, maintenance and support of technology projects post-transition, being accountable for the qualityof supportDrives the development and implementation of processes and approaches to ensure quality standards of support engineering activitiesDevelops trusted relationships with senior business partners to gain an in-depth understanding of key business processes, products and services, and influences others to ensure business case and customer satisfaction goals are met