.High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet- Upload speed of 3Mbps; Download speed of 10 Mbps- The Internet service provider (ISP) must be highly stable with 1% or less packet loss- Latency under 100ms- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.**Our Qualfon Mission**Qualfon' s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.**What We Offer**- All team members can further their education and earn a college degree through Qualfon University- Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values- Team members have FREE access to personal and professional support through our care coaches- Set schedules majority of shifts are 40 hours per week- Opportunities to earn additional income through incentives- Company computer & equipment provided while working with us**What will you be doing**- Flexibility to work in our operating hours- Adherence to required policies and procedures.- Strong communication, time management and call management skills.- Flexibility - preferred.- Able to multitask and effectively prioritize activities within requested guidelines.- Ability to protect confidential and proprietary information and ability to maintain the highest standards of privacy and security.- Ability to follow and comply with all security and information policies and practices.- Build customer relationships- Operate accurately and efficiently in a fast-paced environmentHandle multiple responsibilities at the same time- Smile while talking to our customers, they can hear your smile**What skills you will need**:Flexibility in working hours in operationsSix months of previous customer service experience, preferably in a call center environmentProfessionalismAbility to type 25 words per minute with 90% accuracyAbility to operate multiple computer programsHigh School Diploma/GED or equivalentAdvanced level of English and PortugueseExperience with fraud or similar types of calls in a call center environment.**This is a Work From Home Job the requirements are**:- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet- Upload speed of 3Mbps; Download speed of 10 Mbps- The Internet service provider (ISP) must be highly stable with 1% or less packet loss- Latency under 100ms- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3