.Reporting and Billing SpecialistDescription -About the organizationThe HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our customers.Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion while increasing our customer satisfaction and brand loyalty. Working collaboratively with the Sales Organization, Business Management, Service, and many other key stakeholders, drives operational excellence and manages business continuity risks.Job DescriptionAs part of our Industrial Print AMS Sales Operations Team, this position manages the Indigo Billing programs and reporting activities related especially to Customer Operations functions. Applies subject matter knowledge to document processes, deliver training for other employees and ensure there is clear alignment with our internal team processes that drive business revenue. Acts as a project leader to help identify process gaps and gets highly involved in the decision-making for simplifying the complex; this is done by partnering with business owners and driving synergies, standardizing processes across all regions as a result. Gathers feedback and has cooperative collaboration with our AMS Sales Operations team and other supporting departments (Sales, Contracts, Finance & Credit/Collections, or others) to articulate improvement areas, provide status of all ongoing plans, and present results to leadership as necessary.ResponsibilitiesManages and supports our Indigo billing programs operationally, collaborating with other team members.Tracks & monitors customer counter collection process.Generates analysis for counters data files to complete invoicing process.Generates billing data files to complete invoicing process.Tracks click contracts, pricing, and counter collection processes gaps.Monitors, assists and tracks Services, Supplies or other programs set up as well as collection of gaps.Works closely with other Sales Operation functions within Customer Operations, also Finance, Sales, Service, Supplies, and other key stakeholders to determine strategy, policies, and procedures.Develops and maintains internal and external relationships to support management of scope and expectations.Operates as a team member and advises on methods to improve business processes and efficiencies.Identifies procedural changes within the Sales Operations team to achieve the highest level of operational excellence for the business.Complies with procedural/audit/records retention policies.Provides analytical reports and presents results periodically to business stakeholders