We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance - essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals**Requirements**:- Advanced English**Overall Responsibilities**:- Establish appropriate and professional rapport with customers, using discussions to strengthen brand awareness and create follow up opportunities- Respond to general questions and facilitate problem resolution- Provide information and direct inquiries appropriate for the identified customer needs- Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation- Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process- Must be available to work any shift within the hours of operation- Track all contacts within the specified systems- Educate customers about specific service and support benefits- Other duties as assigned**Ofrecemos**:- Sueldo base $13,100.00- Bono de productividad Sueldo Base- Home Office- Vales de despensa- 2 días de descanso- Capacitación pagada- Seguro de gastos médicos- Prestaciones de ley (15 días de aguinaldo, IMSS, etc )- Equipo de computo- Seguro de vidaInteresados postularse por este medio y nosotros nos contactaremos con usted.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: A partir de $14,100.00 al mesBeneficios:- Caja de ahorro- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedor- Trabajar desde casa- Vales de despensaHorario:- Turno de 8 horas- Turno matutino- Turno vespertinoPago complementario:- Bono de productividadConsideraciones ante el COVID-19:Home OfficeCubre bocasTermómetrosGel AntibacterialIdioma:- Ingles (Deseable)