Representante De Atención A Clientes (Telefónico

Our Customer Care Expert may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. Our Customer Care Expert will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational culture, values, and policies.

The main goal of the Customer Care Expert is, for providing an excellent experience to our customers.
- Responsibilities
Customer Care Expert Responsabilities:
Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
Building lasting relationships with customers and other team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
- Qualifications
**Requirements**:
High school diploma or equivalent. More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability to build a career within the company.
Fluency in multiple languages may be desired.
Schedule availability.