Representante servicio al cliente bilingueMX-DF-Mexico DF**Description**:**Responsibilities**:- Establishing clear retention goals and a strong advisory relationship with client management to understand their needs and align our products and services- Developing client plans with goals and key performance indicators and monitoring progress- Serving as an advocate for client needs and issues across the company and ensuring effective resolution- Designing and implementing activities to continually improve the value and impact of our products and services- Reviewing customer complaints and concerns and seeking to improve all aspects of the customer experience with the company- Drive to deliver outstanding customer service- Assessing a situation quickly and coming up with solutionsEducation- Bachelor's degree or four or more years of work experience- Four or more years of experience in client relationship management and/or relevant work experience, preferred- Experience growing customer satisfaction, adoption, and retention, preferred- Worked previously in the telecommunications industry, preferred- Knowledge of customer success processes**Skills**:- High level of trust and integrity- Strong verbal and written communication and interpersonal skills- Detailed listening skills- Strong customer service, interpersonal and relationship building skills- Time management and ability to prioritize projects and customer needs- Conflict resolution skills - listen to the customer- Exercise good service and business judgment with end goal of customer satisfaction- Excellent English language, oral and written, with grammatical knowledge and etiquette- Ability to sway the opinion of others through verbal and/or written correspondence- Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation- Use of technology for product resourcing to resolve customer issues- Skilled at developing and nurturing strong business relationships, able to persuade and motivate others to achieve optimal outcomes that are mutually beneficial- Team player, with the ability to take ownership of your work