Overview:
Recruiter: Montserrat Tavares
Position reports to: Azucena Castellanos
STATEMENT:
The Contact Center Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine refunds eligibility.
Perform verification of the earning certification form, which requires direct contact with Distributor, Preferred Members, and their retail customers.
Excels in customer service skills, experience and be able to handle complex and sensitive cases.
This process supports and reinforces our current policies and procedures, strengthens, and adds integrity to the Marketing Plan, and protects consumers, Distributors Preferred members, and the Herbalife business.
DETAILED RESPONSIBILITIES/DUTIES:
- Provide phone support to the following regions NAM and SAM/CAM.
Job Qualifications:
REQUIRED QUALIFICATIONS:
**Skills**:Required
Ability to communicate effectively in verbal and written form in all 2 languages.
- Ability to communicate in a clear, concise and courteous manner, internally and externally, at all levels and across diverse cultures.
- Ability to recognize and escalate issues as needed.
- High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude, and adapt as the external environment and organization evolves.
- Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.
- Proficient with Microsoft Office (Word, Excel, Outlook)
**Experience**:
Required
- Bilingual - Ability to write and speak fluently in English and Spanish.
- At least 2 year experience in a customer service industry.
- At least 6 month in current position.
**Education**:
Required
- High school diploma or GED equivalent.