.Overview: General- Taking orders from Canada Distributors in Spanish, English and French- Order Tracking- Follow up on Canada´s distributors needs in Spanish, English and French regarding Distributor Relations and Order Support.- Follow up with Distributor´s complaints, requirements, and inconveniences until resolution.- Provide service via chat for Distributors from Canada in Spanish, French and English, updating personal information and supporting Distributors with the necessary information to help their business growth.Functions and Responsibilities- Track member´s orders showing with empathy and good service.- Document any adverse event reported by a Distributor and continue with the process needed for them to receive proper follow up by the correct department.- Provide Distributors with information regarding promotions, events, and our products.- Orientation for our Distributors so they can obtain better results from products and company services.- Reactivate Distributor´s account when they request it.- Document each one of the interactions that our Distributors have.- Leave cases pending for different departments according to our Distributor´s needs.- Work hand in hand with other areas such as Finance, Warehouse, Operations, Sales Centers and Order Audit to provide solutions for order issues.- Assist with order adjustments, modifications, or cancellations when applicable as a onetime exception.- Keep a professional communication with Management, Area Supervisors, work collages, different departments and Distributors providing quality service.- Stay up to date on any changes to stay updated on area processes.- Have a proper use of all tools to provide an efficient service for our Distributors and their businesses- Support Herbalife´s corporate events.- Have basic knowledge on what departments we should be transferring our Distributors to according to their needs or inconveniences.- Advise supervisors of any problems with our member´s tools such as: Goherbalife and Myherbalife to report via Help Desk.- Make (OB) calls to provide relevant information to our Distributor´s regarding promotions, launches and business opportunities.- Contribute to decrease call Flow of our Sales Order department.- Support OB campaigns when WFM requires it.- Be available to support at the call center on holidays and events out of office when the required by the company.- Correctly assign HNCare cases for proper and efficient follow up and reporting.- Distributor support via chat.Processes and Controls- Compliance of company politics.- Adherence to controls established by the Member Relations department to achieve monthly goals.- Follow required processes by quality.- Finish the complete training process and have a satisfactory evaluation according to the region´s criteria.Job Qualifications: SUPERVISION RESPONSIBILITIES:- N/AORGANIZATIONAL RELATIONS:- Interact with Member Relations, Shipping, Sales Centers, MPC, Refunds-Repurchase, Business Practices and Finance