Representative, Merchant On-Boarding

**Description**:
**Essential Functions**
- Operational management of membership maintenance services (registrations, cancellations and changes)
- Management of outbound calls to clients to collect information to support procedures
- Reception and control of support documents
- Review of supporting documents for each type of service requested.
- Capture of procedures (registrations, cancellations and changes) in the operational management system
- Update and daily control of services in process Issuance of productivity reports

**Required Experience**
- Handling administrative outbound calls (client requirements)
- Knowledge of the Acquiring business in processes related to the operation. (Clarifications, affiliation, service
- charges, technical support, fraud prevention, risk, etc. Basic level of Excel

**Minimum Qualifications**
- High school, technical or higher career
- Skills and Competencies
- Good diction
- Empathic
- Basic level of Excel.
- I work under pressure
- Teamwork
- Service attitude
- Active listening
- Reading Comprehension
- Ease of speech
- Deal maker
- Compelling
- Stubborn
- Effective and structured communication
- Availability of schedule rotation
- Proactivity Conflict management

**Organizational Relationships**
Membership control, Implementation, Fraud Prevention, EVO sales and banking executives