.IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this jobThe Reservations Sales Representative sells American airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel needs. What you'll doApply sales techniques, while providing scheduling, fare and flight information to our customers in a manner that meets the basic training and normal call guidelinesRepresentatives are cross-trained to process domestic/international sales calls, including Aadvantage productsMust display a high level of professionalism, friendliness and composure when dealing with customer including the ability to interpret and resolve customer needsIn addition, the sales and service representatives will respond to caller inquiries in our non-airline related ventures as call volumes dictateAll functions are performed within certain time constraints that are based on the average talk and work times of fellow employees.All you'll need for success Minimum Qualifications- Education & Prior Job ExperienceHigh school diplomaAbility to work a variety of shifts assigned by seniority, according to operational needsAbility to read, write, fluently speak and understand the native and the English languageSatisfactory attendance requiredPublic communication skills, requiredOperation of computer terminal and standard pc keyboard requiredMinimum 25-49 wpm typing requirementWhat you'll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your Medical and Life Insurance to help you stay wellWellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need. Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world
